This privacy notice tells you what to expect Wigan Pet Services (WPS) to do with your personal information. •Contact details •What information WPS collect, use, and why •Lawful bases and data protection rights •Where WPS get personal information from •How long WPS keep information •How to complain Contact details •Website: www.wiganpetservices.co.uk •Email: wiganpetservices@yahoo.com What information WPS collect, use, and why. WPS collect or use the following information to provide services: •Names and contact details •Addresses •Details of your dog Lawful bases and data protection rights. Under UK data protection law, WPS must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis WPS rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: •Your right of access - You have the right to ask WPS for copies of your personal information. You can request other information such as details about where WPS get personal information from and who WPS share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access. •Your right to rectification - You have the right to ask WPS to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification. •Your right to erasure - You have the right to ask WPS to delete your personal information. Read more about the right to erasure. •Your right to restriction of processing - You have the right to ask WPS to limit how your personal information is used. Read more about the right to restriction of processing. •Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing. •Your right to data portability - You have the right to ask that WPS transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability. •Your right to withdraw consent – When WPS use consent as lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent. If you make a request, WPS must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact WPS using the contact details at the top of this privacy notice. WPS lawful bases for the collection and use of your data. WPS lawful bases for collecting or using personal information to provide services are: •Contract – WPS have to collect or use the information so that WPS can enter into or carry out a contract with you. •All of your data protection rights may apply except the right to object. Where WPS get personal information from. •Directly from you How long WPS keep information. •WPS is required by Wigan Council to retain your information for three years. •For more information on how long WPS store your personal information or the criteria used to determine this please contact WPS using the details provided above. How to complain. If you have any concerns about WPS use of your personal information, you can make a data protection complaint: •Online: www.wiganpetservices.co.uk •Email: wiganpetservices@yahoo.com (form is available) •If you remain unhappy with how WPS used your data after raising a complaint, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint